Term of Use

Effective Date: September 2, 2026
Last Updated: September 2, 2026

Welcome to the website of Micum Health, PLLC (“Micum Health,” “we,” “us,” or “our”).

These Terms of Use govern your access to and use of our website, micumhc.com, including its webpages, forms, informational materials, appointment or consultation requests, and other online features or services made available through the website (collectively, the “Website”).

By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to these Terms of Use.

If you do not agree with these Terms, please do not use the Website.

1. About Micum Health, PLLC

Micum Health, PLLC provides mental and behavioral health-related services that may include, depending on availability and eligibility:

• Child Counseling
• Adult Counseling
• Family Counseling
• Couples Counseling
• Premarital Counseling
• Group Counseling
• Targeted Case Management
• Peer Support Services
• Community Support Services
• Psychiatry and medication-related services where available
• Other behavioral health and support services

Certain services displayed on the Website may be under development, limited to particular locations, subject to eligibility requirements, or unavailable at certain times.

Information displayed on the Website does not guarantee that any particular service will be available to you.

2. Website Information Is Not Medical or Mental Health Advice

The information provided through this Website is intended for general informational and educational purposes only.

Nothing on this Website should be considered or relied upon as:

• medical advice;
• psychiatric advice;
• psychological advice;
• a mental health diagnosis;
• a treatment recommendation;
• medication advice;
• professional counseling;
• crisis intervention; or
• a substitute for evaluation or treatment by a qualified healthcare professional.

Mental and behavioral health conditions vary significantly among individuals. Information that may be appropriate for one individual may not be appropriate for another.

You should consult an appropriately qualified healthcare professional regarding questions concerning your mental health, medical condition, diagnosis, symptoms, medications, or treatment.

3. No Provider-Patient Relationship Through Website Use

Your use of this Website does not, by itself, establish a therapist-client, counselor-client, physician-patient, provider-patient, or other healthcare professional relationship between you and Micum Health or any of its clinicians, employees, contractors, or affiliated providers.

Such a professional relationship generally begins only after appropriate intake procedures have been completed and Micum Health or an authorized provider has formally agreed to provide you with services.

Submitting a:

• website contact form;
• consultation request;
• appointment request;
• email;
• telephone inquiry;
• insurance inquiry; or
• other electronic communication

does not guarantee acceptance as a patient or client.

4. Emergency and Crisis Situations

This Website is not an emergency or crisis-response service and should not be used for emergency communications.

Do not use website forms, email, social media, or ordinary website messaging if you or another person may be experiencing an immediate medical, psychiatric, or safety emergency.

If you believe that you or another person is in immediate danger, contact 911 or go to the nearest emergency department.

For mental health or suicide-related crisis assistance in the United States, you may also contact the 988 Suicide & Crisis Lifeline by calling or texting 988.

Do not delay seeking emergency assistance because of information you have read on this Website.

5. Appointment and Consultation Requests

The Website may allow visitors to request consultations, appointments, assessments, or additional information about services.

Submitting a request does not mean that:

• an appointment has been confirmed;
• Micum Health has accepted you as a patient or client;
• a particular provider is available;
• a specific appointment time is guaranteed;
• you are eligible for a particular service; or
• your insurance will cover the requested services.

An appointment is confirmed only after Micum Health or its authorized representative communicates confirmation to you through an appropriate channel.

Statements such as availability for new clients or potential appointment timelines are subject to clinician availability, eligibility, scheduling capacity, location, and other circumstances.

6. Insurance Information

Micum Health may display information regarding insurance plans, employee assistance programs (“EAPs”), or other payment arrangements that it may accept.

References to an insurance company or insurance plan do not guarantee coverage.

Insurance coverage depends on factors that may include:

• your specific policy;
• eligibility;
• deductible;
• copayment or coinsurance;
• authorization requirements;
• network status;
• diagnosis;
• service type;
• provider credentials; and
• applicable insurance rules.

You are responsible for confirming your insurance benefits and financial responsibility with your insurer.

Verification of benefits is not a guarantee that an insurance company will pay for services.

You remain responsible for charges that are not covered by your insurance plan, subject to applicable agreements and law.

7. Information About Providers and Services

We make reasonable efforts to provide accurate information regarding our clinicians, programs, services, qualifications, locations, and availability.

However, provider availability, credentials, service offerings, schedules, program requirements, and other information may change.

Micum Health does not guarantee that every service, clinician, or program described on the Website is available at all times.

Some services identified as “in development,” “coming soon,” or similar language are informational only and should not be interpreted as currently available clinical services.

8. Children and Minors

Certain Micum Health services are intended for children and adolescents.

Parents, guardians, and other individuals seeking services for minors are responsible for providing accurate information regarding their authority to consent to services.

Treatment of minors is subject to applicable federal and state laws, professional requirements, custody arrangements, consent requirements, and Micum Health policies.

Nothing on this Website changes or overrides any legal consent requirement relating to treatment of a minor.

9. Website Contact Forms and Sensitive Information

Please use reasonable caution when submitting information through general website forms.

Unless a form is specifically identified as an approved secure method for communicating health information, do not use a general contact form to send highly sensitive medical or mental health information, detailed treatment records, Social Security numbers, financial account information, or emergency communications.

If you are an established patient or client, use the communication method provided or approved by Micum Health for clinical communications whenever applicable.

Healthcare providers subject to HIPAA have obligations concerning the privacy and security of protected health information, and electronic PHI maintained by regulated entities is subject to HIPAA safeguards.

Our handling of personal information collected through the Website is further described in our Privacy Policy and, where applicable, our Notice of Privacy Practices.

10. Notice of Privacy Practices

These Terms of Use are not intended to replace Micum Health’s HIPAA Notice of Privacy Practices (“NPP”), where such a notice applies.

The Notice of Privacy Practices explains, among other things, how protected health information may be used and disclosed and describes applicable patient privacy rights.

HHS requires covered healthcare providers with qualifying treatment relationships to make their Notice of Privacy Practices available and, when they maintain a website describing customer services or benefits, prominently post the notice on that website.

If there is a conflict between these Terms of Use and a legally required Notice of Privacy Practices concerning protected health information, the applicable Notice of Privacy Practices and governing law will control.

11. Privacy

Your privacy is important to us.

Our collection and use of information through the Website are governed by our applicable privacy disclosures, which may include:

Privacy Policy
Cookie Policy
Notice of Privacy Practices

You should review those policies separately from these Terms of Use.

12. Electronic Communications

When you contact Micum Health electronically, you consent to receiving responses through reasonable communication methods based on the contact information you provide, subject to applicable law and our privacy practices.

Electronic communications may not always be secure or immediately received.

Do not rely on email, contact forms, or social media messaging for urgent medical or mental health communications.

13. Accuracy of Information

We endeavor to keep Website information accurate and current. However, healthcare services, insurance participation, office hours, contact information, personnel, program availability, fees, and other information may change.

We do not warrant that all Website information will always be:

• complete;
• accurate;
• current;
• error-free; or
• applicable to your individual circumstances.

If information on the Website is important to your decision about obtaining services, please contact Micum Health to confirm it directly.

14. Acceptable Use of the Website

You agree to use this Website only for lawful purposes.

You may not:

• attempt to gain unauthorized access to the Website, servers, accounts, databases, or systems;
• interfere with Website functionality or security;
• transmit malware, viruses, malicious scripts, or harmful code;
• use automated systems to excessively scrape or extract Website content;
• impersonate another person;
• submit intentionally false or misleading information;
• use the Website to threaten, harass, abuse, or harm others;
• attempt to circumvent Website security measures;
• violate applicable federal, state, or local law; or
• use Website materials in a manner that infringes intellectual property or other legal rights.

We may restrict or terminate access to the Website where we reasonably believe these Terms have been violated.

15. Intellectual Property Rights

Unless otherwise stated, the Website and its content—including text, graphics, logos, branding, page layouts, photographs, videos, illustrations, icons, design elements, and other materials—are owned by or licensed to Micum Health and are protected by applicable intellectual property laws.

You may view and use Website materials for your personal, lawful, non-commercial informational purposes.

You may not reproduce, publish, distribute, sell, modify, create derivative works from, or commercially exploit Website materials without prior written authorization from Micum Health or the applicable rights holder, except where permitted by law.

16. Third-Party Websites and Services

The Website may contain links to third-party websites, services, social media platforms, mapping services, insurance providers, EAP providers, or other external resources.

These links are provided for convenience and informational purposes.

Micum Health does not necessarily control, endorse, or assume responsibility for third-party:

• websites;
• content;
• services;
• security practices;
• privacy practices; or
• availability.

Your use of third-party services is governed by their respective terms and policies.

17. Social Media

Micum Health may maintain profiles or pages on social media platforms such as Facebook, X/Twitter, YouTube, or other services.

Interactions on social media are generally not appropriate for confidential clinical communications.

Comments, messages, follows, likes, or other social-media interactions do not establish a provider-patient relationship.

Do not use social media to communicate emergencies or confidential treatment information.

18. Testimonials

The Website may contain testimonials, reviews, or descriptions of experiences relating to Micum Health services.

Testimonials represent individual experiences and do not guarantee that another person will achieve the same or similar results.

Mental health and counseling outcomes vary based on numerous factors, including individual circumstances, participation, diagnosis, treatment needs, and other considerations.

19. No Guarantee of Treatment Outcomes

Micum Health does not guarantee any specific clinical, emotional, behavioral, relational, educational, employment, or other outcome from counseling or related services.

The effectiveness and results of mental and behavioral health services differ among individuals.

Nothing appearing on the Website should be interpreted as a promise or guarantee regarding a particular treatment result.

20. Website Availability

We may modify, suspend, restrict, or discontinue any part of the Website at any time.

We do not guarantee uninterrupted or error-free access to the Website.

Website availability may be affected by maintenance, technical problems, internet interruptions, cybersecurity events, third-party providers, or circumstances outside our reasonable control.

21. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Website and its informational content are provided on an “AS IS” and “AS AVAILABLE” basis.

Micum Health makes no warranties, express or implied, concerning Website availability, completeness, accuracy, reliability, suitability, or fitness for a particular purpose, except where a warranty cannot legally be excluded.

Nothing in this section limits obligations that Micum Health may have under applicable healthcare, privacy, professional, or other law.

22. Limitation of Liability

To the fullest extent permitted by applicable law, Micum Health and its owners, members, employees, clinicians, contractors, representatives, and affiliates will not be liable for indirect, incidental, consequential, special, or punitive damages arising solely from your access to, inability to access, or reliance upon the Website or general Website content.

This limitation is not intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

Nothing in these Terms is intended to waive any rights or obligations applicable to professional healthcare services.

23. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Micum Health, PLLC and its officers, members, employees, contractors, representatives, and affiliates from claims, liabilities, losses, or expenses resulting from your unlawful misuse of the Website or material violation of these Terms.

This provision does not apply where prohibited by applicable law.

24. Governing Law

These Terms of Use are governed by the laws of the State of North Carolina, without regard to its conflict-of-law principles, except where federal law or another applicable law controls.

Any dispute relating specifically to use of this Website will be handled in accordance with applicable law and any legally enforceable agreements governing your relationship with Micum Health.

25. Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue in full force and effect.

26. No Waiver

Failure by Micum Health to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

27. Changes to These Terms

Micum Health may update these Terms of Use periodically to reflect changes to:

• our Website;
• services;
• business practices;
• technology;
• legal requirements; or
• operational practices.

When changes are made, the revised version will be posted on this page with an updated “Last Updated” date.

Your continued use of the Website following the posting of revised Terms constitutes acceptance of those Terms to the extent permitted by applicable law.

28. Contact Us

If you have questions about these Terms of Use, please contact:

Micum Health, PLLC

Office Address:
10130 Mallard Creek Road, Suite 355
Charlotte, NC 28262

Mailing Address:
4311 School House Commons, #174
Harrisburg, NC 28075

Customer Service Email:
customerservice@micumhc.com

Phone:
980-399-6015

Website:
micumhc.com